Whitelisting Our Emails
Content that we analyze on your behalf may potentially look like spam or a scam to the major email service providers. Therefore, when we send you messages about our analysis of your emails (which may include the content that looks like spam or a scam), our messages could get caught up in your mail provider’s spam filter and sent to your spam folder. To prevent this happening and make sure that emails from us always land in your inbox, please whitelist our primary email addresses.
In this guide, we'll walk you through the process of whitelisting email addresses in three popular email platforms: Google, Outlook, and Apple Mail.
The two emails you should whitelist for us are:
noreply@aegisdefender.com - our Daily Defender and Risk Monitor emails are sent from this address.
inspect@aegisdefender.com - when you manually forward an email to us for analysis, we will reply to you from this address.
Whitelisting in Gmail
Google's Gmail is one of the most widely used email platforms. To whitelist an email address in Gmail, follow these steps:
Open Gmail and log in to your account.
Go to the "Settings" by clicking on the gear icon in the upper-right corner.
Select "See all settings."
Navigate to the "Filters and Blocked Addresses" tab.
Click on "Create a new filter."
In the "From" field, enter noreply@aegisdefender.com.
Click "Create filter."
Check the box next to "Never send it to Spam."
Click "Create filter" again to save the changes.
Repeat steps 1-9 again for the inspect@aegisdefender.com email address.
Whitelisting in Outlook
Microsoft Outlook is another widely used email client. To whitelist an email address in Outlook, follow these steps:
Open Outlook and log in to your account.
Click on the "Settings" gear icon in the upper-right corner.
Select "View all Outlook settings" at the bottom of the settings pane.
Go to "Mail" and then "Junk email."
Under the "Safe senders and domains" section, click on "Add."
Enter noreply@aegisdefender.com and inspect@aegisdefender.com, and press "Enter" after each address.
Click "Save" to apply the changes.
Whitelisting in Apple Mail
For users of Apple Mail, whitelisting email addresses is a straightforward process. Follow these steps:
Open Apple Mail and log in to your account.
Click on "Mail" in the top menu and choose "Preferences."
Go to the "Rules" tab.
Click on "Add Rule."
Give the rule a name, like "Whitelist."
In the conditions section, set the rule to "From" and "Contains."
Enter noreply@aegisdefender.com..
In the actions section, set the rule to "Move Message" and choose "Inbox."
Click "OK" to save the rule.
Repeat steps 1-9 again for the inspect@aegisdefender.com email address.
